Vital Smarts’ Crucial Conversations is a classic book on the subject of communication. Its core message is that some conversations are far more important than others, that they may suddenly occur without warning and that if you aren’t prepared for this, it’ll often go badly.
It’s set out much as you may expect, opening up with the basic premise, running through how to recognise what a Crucial Conversation is and when you might be about to enter one. It runs through techniques to succeed, methods to deal with complex situations and finally works through how to secure actions and commitments at the end of a conversation.
The newer edition also covers a series of particularly difficult cases or types of behaviour, dealing with a large number of the possible objections along the lines of “Great ideas, but my specific case doesn’t fit because …”.
Altogether, it’s well written and simple to follow. If you’ve read a lot in this area, then you’ll find the ideas and approaches familiar, but that’s probably because newer books build on them or take them as a starting point.
If all you take away from the book is that some conversations are vital, and that if you can be aware of that then you’ll improve your overall communication and effectiveness. If you can go to the next level, and seek to improve how you build dialogue during those conversations, then you’ll really be taking the value from this writing.
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